Three pillars. One system.
Each factor below is necessary; together they are sufficient. Weakness in any one pillar caps the value of the other two — world-class platforms fail under unreformed processes, and redesigned processes stall without people rewarded for delegating to agents. Select any outer node for the executive view and the practitioner detail.
Tap a pillar or domain to expand or collapse it · tap an outer node for full detail · toggle above to overlay Google Cloud capabilities
Where to start
Agentic transformation rewards sequencing, not simultaneity. Three moves, in order — each one de-risks the next.
Diagnose readiness across all three pillars
Score the 27 factors honestly — most enterprises find Technology ahead of Process, and Process ahead of People.
- Run the assessment with business-unit leaders, not just IT
- Let the weakest pillar set the pace of ambition
- Publish the scorecard; sponsorship follows visibility
Pick two or three lighthouse workflows
Choose end-to-end workflows with measurable baselines, ready data, and a P&L owner who wants the result — not the flashiest demo.
- Redesign the workflow around agents; don't bolt on
- Instrument cost-to-serve and quality from day one
- Staff each lighthouse with builders, an evaluator, and a process owner
Scale with governance, on a platform
Industrialize what the lighthouses proved: a paved-road agent platform, agent identity and evaluation gates, and a portfolio managed on unit economics.
- No agent in production without an owner, evals, and a retirement path
- Fund data readiness as part of every agent business case
- Report realized benefits with finance sign-off, quarterly